At pisomax, we believe that gaming should always be a fun and enjoyable experience. We are committed to supporting every Filipino player in making informed choices, setting healthy limits, and recognising when it is time to take a break. This page outlines the tools and guidance available to help you play responsibly on our platform.
pisomax is designed to be an entertaining platform for Filipino players who enjoy casino-style slot games and sports betting. We understand that for a small number of players, gaming can become more than just entertainment, and we take that responsibility seriously. Our platform includes practical tools that allow you to manage how much time and money you spend, so you always stay in control of your experience. We also work to ensure that only players aged 21 and above can access our games, in line with Philippine regulations. If you ever feel that your gaming habits are affecting your daily life, finances, or relationships, we encourage you to use the self-help tools available on this page or reach out to our support team immediately.
Responsible gaming is not just a policy for us — it is a core part of how pisomax operates every single day.
We provide several practical tools that you can use at any time to manage your gaming activity on the platform. You can set a deposit limit to cap how much Philippine pesos you add to your account within a given day, week, or month, helping you stick to a budget that works for you. A session time reminder can be activated so that you receive a notification after a set period of play, giving you a natural pause point to step back and assess how you feel. If you need a longer break, our self-exclusion feature allows you to temporarily suspend your account for a period of your choosing, during which you will not be able to log in or place any bets. All of these tools can be accessed through your account settings or by contacting our support team directly. We process all limit and exclusion requests promptly, and reductions take effect immediately while increases require a short cooling-off period to protect you.
You are always in the driver's seat — our tools are here to support the choices you make, not to restrict your enjoyment.
It is important to be honest with yourself about your gaming habits. Responsible gaming starts with awareness, and knowing the warning signs can help you act early before a problem develops. Below are some common indicators that your gaming may be becoming harmful.
If any of these signs feel familiar, please do not hesitate to use our self-exclusion tool or seek support from a professional organisation. Recognising the issue early is the most important step.
pisomax strictly prohibits access to anyone under the age of 21, in accordance with Philippine gaming regulations. During registration, we verify the age of every new player, and we reserve the right to request additional identity documents at any time to confirm that a player meets the minimum age requirement. We strongly encourage parents and guardians to make use of parental control software on shared devices to prevent minors from accessing online gaming platforms. If you suspect that a minor has registered or is using an account on our platform, please contact our support team immediately so we can investigate and take appropriate action. We take underage gaming extremely seriously and will suspend any account where there is reasonable doubt about the account holder's age pending full verification. Keeping our platform safe for adults is a responsibility we share with every player and household in the Philippines.
Our age verification process is thorough and ongoing — not just a one-time check at sign-up.
If you feel that you or someone you know needs professional support for a gaming-related concern, there are organisations in the Philippines that can help. The National Council on Problem Gambling and local mental health services offer confidential guidance and counselling for individuals and families affected by problem gambling. You can also speak to a trusted friend, family member, or healthcare professional as a first step. Our own support team is available to assist you in activating self-exclusion, setting limits, or simply pointing you toward the right resources — you do not need to face this alone. We encourage all players to treat gaming as one form of entertainment among many, and to maintain a healthy balance with other activities, relationships, and responsibilities in their lives. Remember that no game or bet is worth your financial security or personal wellbeing.
For immediate assistance, please contact our support team using the details in the footer below, or visit our FAQ page for more guidance on account tools and limits.
Gaming on pisomax should always feel enjoyable and stress-free. If you have questions about our responsible gaming tools, want to set limits on your account, or simply want to learn more, our team is ready to help.