At pisomax, we take the privacy of every Filipino player seriously. This Privacy Policy explains what personal information we collect when you use our platform, how that information is used, and the steps we take to keep it safe. By registering or using any part of the platform, you agree to the practices described here. If you have questions, our FAQ page is a good place to start.
When you create an account on pisomax, we collect basic registration details such as your name, date of birth, email address, and mobile number. This information is required to verify your identity, process your transactions, and keep your account secure. We also collect technicaldata such as your device type, browser, IP address, and session activity when you browse or play on the platform. This helps us detect unusual activity, prevent fraud, and improve the overall experience for all players. If you make a deposit or withdrawal, we may also collect payment-related details such as your GCash number or bank account information, which is handled by our trusted payment partners. We do not store full payment credentials on our own servers. All data collection is done transparently and only to the extent necessary to operate the platform safely and fairly.
You may also voluntarily provide additional information when contacting our support team, and that information will be used solely to resolve your concern.
The personal information we collect is used primarily to operate your account, process deposits and withdrawals in Philippine pesos, and deliver the games and sports betting features available on the platform. We use your contact details to send you important account notifications, such as transaction confirmations and security alerts — we do not send unsolicited promotional messages without your consent. Your data also helps us comply with applicable regulations in the Philippines, including age verification requirements that ensure only players aged 21 and above can access the platform. We analyse aggregated, anonymised usage data to understand how players interact with the platform so we can improve navigation, game selection, and mobile performance. Any profiling or automated decision-making that could significantly affect you will always be disclosed clearly before it takes effect.
We will never use your personal data for purposes that are incompatible with the reasons it was originally collected, without first obtaining your explicit consent.
pisomax does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your data with carefully selected service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers. These partners are contractually required to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we may be required by Philippine law or a lawful government order to disclose your information to regulatory or law enforcement authorities. We will always notify you of such a disclosure unless we are legally prohibited from doing so. No data is transferred outside of our approved partner network without appropriate safeguards in place.
We regularly review our third-party partners to ensure they continue to meet our data protection standards and comply with applicable privacy regulations.
We use industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored in encrypted form on protected servers. Access to personal data within our organisation is strictly limited to staff members who need it to perform their job functions, and all such staff are bound by confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the unlikely event of a data breach that could affect your rights or freedoms, we will notify you and the relevant Philippine authorities as required by law. We also encourage you to use a strong, unique password for your pisomax account and to enable any available account security features.
While we take every reasonable precaution, no online platform can guarantee absolute security. Please contact our support team immediately if you suspect any unauthorised access to your account.
As a registered player on pisomax, you have the right to access the personal data we hold about you and to request a copy of that information at any time. You may also ask us to correct any inaccurate or incomplete data, or to delete your personal information where we no longer have a lawful basis to retain it. If you wish to withdraw your consent for a particular use of your data, you can do so by contacting our support team, though this may affect your ability to use certain features of the platform. You have the right to object to processing that is based on our legitimate interests, and to request that we restrict how we use your data while a complaint or query is being resolved. We will respond to all data rights requests within a reasonable timeframe and in accordance with applicable Philippine privacy law. If you are not satisfied with our response, you have the right to raise a complaint with the relevant data protection authority in the Philippines.
To exercise any of your data rights, please reach out to our support team using the contact details provided in the footer of this page.
We retain your personal data for as long as your account remains active or as required by applicable law and regulatory obligations in the Philippines. When you close your account, we will delete or anonymise your personal information within a reasonable period, except where retention is required for legal, compliance, or fraud prevention purposes. Our platform uses cookies and similar tracking technologies to remember your preferences, maintain your session, and analyse how the platform is used. Essential cookies are necessary for the platform to function and cannot be disabled, while optional analytics cookies can be managed through your browser settings. We do not use cookies to serve third-party advertising or to track your activity on other websites. For a full list of the cookies we use and how to manage them, please refer to the cookie settings available in your account or browser.
If you have questions about how long specific types of data are retained, or about our use of cookies, please visit our FAQ page for more details.
pisomax may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable regulations. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you directly through your registered contact details. We encourage you to review this page periodically so you are always aware of how your information is being handled. Your continued use of the platform after any changes have been published will be taken as your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss your options. We are committed to being transparent about how we handle your data and will always aim to give you clear, plain-language explanations of any significant changes.
For any privacy-related questions or concerns, please visit our FAQ page or contact our support team at the details listed in the footer below.
Now that you know how pisomax protects your personal data, you can enjoy slots, sports betting, and easy PHP deposits with full peace of mind. Create your free account today and experience a safe, mobile-friendly platform built for Filipino players.